Exchange and Refund Policy

Exchange and Refund Policy – Southern Euro Online Parts Store

 

1. Compliance with Australian Consumer Law

All goods sold by Southern Euro Pty Ltd are covered by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

You are entitled to a replacement, repair, or refund if a product has a major failure, and to compensation for any other reasonably foreseeable loss or damage.

If the failure is minor, we will, at our discretion, repair, replace, or refund the item.

 

2. Change of Mind Returns

We do not offer refunds or exchanges simply for a change of mind, incorrect selection, or compatibility issues where correct vehicle details were not provided.
 

However, at our discretion, we may offer an exchange or store credit provided that:

• The item is unused, unfitted, and in its original packaging;
• The request is made within 14 days of delivery;
• Proof of purchase is supplied; and
• The buyer is responsible for all return freight and handling costs.
   

A 15% restocking fee may apply to discretionary returns to cover administrative and handling costs.

3. Faulty or Defective Products

If a part is found to be faulty, defective, or not as described:

• Please contact us within a reasonable time of receiving the item, including order details and photos if applicable.
• We may require the part to be returned for inspection or testing before processing a claim.
• If the fault is confirmed and deemed to be a major failure, you may choose a refund, repair, or replacement.
• If the issue is minor, we will arrange a repair, replacement, or partial refund as appropriate.
   

We do not accept responsibility for:

• Incorrect installation or misuse;
• Damage caused by external factors (e.g. overheating, contamination, or collision); or
• Labour costs or vehicle downtime unless required by law.

4. Incorrect or Damaged Deliveries
If you receive the wrong item or your order arrives damaged:

• Notify us within 7 days of receipt;
• Provide photos and your order number; and
• We will arrange for return shipping and supply a replacement or refund once the item has been returned and verified

 

5. Special Orders and Electrical Components
Please note:

• Special-order, non-stock, or electrical components (including sensors, ECUs, and control modules) cannot be returned unless faulty or required by law.
• This is due to the risk of improper installation or damage once the part has been fitted or connected.
   

Please confirm part numbers and compatibility prior to purchase. Our team can assist if you provide your VIN or registration details before ordering.
 

6. Proof of Purchase
A valid invoice or order confirmation is required for all refund, warranty, and exchange claims.

Where proof of purchase cannot be provided, we may not be able to process your request.
 

7. Return Shipping

• Customers are responsible for the safe return of all items unless the return is due to an error or defect confirmed by Southern Euro.
• We recommend using a trackable and insured courier service for all returns.
• Returned items must be packaged securely to prevent damage in transit

 

8. Refund Timeframes

Once a refund or replacement is approved, please allow up to 10 business days for processing. Refunds will be issued via the original payment method.